Frequently Asked Questions

Common questions about our clinic, services and bookings. Can’t find what you need? Call us on 07 3620 2010 — we’re happy to help.

Do you treat cats and dogs?

We care exclusively for dogs and cats, so our whole team is focused on their needs. Learn more about our dog and cat consultations.

Are you accepting new clients?

Yes — we’re welcoming new dog and cat families. Book online or call 07 3620 2010.

Do I need an appointment?

Yes — please book online or call 07 3620 2010.

What are your opening hours?

Monday–Friday 8:30am–6:00pm, Saturday 8:30am–12:30pm, closed Sunday and public holidays.

Do you have a Chinese-speaking vet? 你们有会说中文的兽医吗？

Yes — Dr David Zhang and our team are fully bilingual in Mandarin and English. 我们提供中英双语服务，欢迎用中文咨询。

How much is a standard consultation?

A standard consultation is from $99. Fees vary depending on your pet’s needs, so please call us on 07 3620 2010 for current fees.

What payment methods do you accept?

We accept EFTPOS, Visa, Mastercard, American Express, cash, Alipay (支付宝), WeChat Pay (微信支付) and Afterpay.

Does Chapel Hill Family Vet offer GapOnly claims?

Yes — GapOnly is available, so eligible pet-insurance claims can be processed on the spot and you only pay the gap. Learn how GapOnly works.

What if my pet insurance isn’t with GapOnly?

That’s fine — we work with all pet insurers. If your policy isn’t covered by GapOnly, you simply settle your account with us on the day and then lodge the claim with your insurer for reimbursement. We’re happy to provide the itemised invoice and any clinical history your insurer needs.

What should I do in an emergency or after hours?

Call us on 07 3620 2010 during opening hours. For after-hours emergencies, contact the After Hours Emergency Vet, ARH at Jindalee on 07 3172 0593 or AES at Jindalee on (07) 3715 9999.

What surgery do you do on-site?

Desexing, dental procedures, soft-tissue surgery and more, in our fully equipped on-site theatre, with visiting surgeons for orthopaedic procedures and visiting internal medicine specialist and cardiologist for echocardiography (heart ultrasound).

What diagnostics can you do in-house?

In-house bloodwork, urinalysis, X-ray, ultrasound, blood pressure monitoring and eye testing — so we get rapid results without sending samples away.

Do you do pet export or export rabies vaccinations? 你们提供宠物出口和出口狂犬病疫苗服务吗？

Yes — Dr David offers pet export services for dogs and cats travelling to China, Hong Kong, Taiwan and other countries, including export rabies vaccination, microchipping and certification. Start early — the process takes several months.

是的 — David医生为前往中国、香港、台湾及世界各地的猫狗提供宠物出口服务，包括出口狂犬病疫苗、芯片植入和证书办理。整个流程需要数月时间，请尽早开始准备。

What if I find injured wildlife?

While we don’t treat birds, reptiles or exotic pets as patients, we will accept injured native wildlife during opening hours. We’ll assess the animal and arrange transfer to the RSPCA or a wildlife carer. Please call us on 07 3620 2010 before bringing an animal in so we can be ready for you.

Which suburbs do you serve?

We’re based in Chapel Hill and regularly see pet families from Kenmore, Indooroopilly, Fig Tree Pocket, Toowong, Taringa, Brookfield, Pullenvale and St Lucia.

Where do I park?

Parking is available at the Kirkdale Rd shops — we’re Shop 6, 2 Kirkdale Rd, Chapel Hill.